5 Nights - Western Caribbean and Perfect Day

Enjoyed our ports, beautiful beaches. The ship food was ok , loved the steak house and the staff there went out of there way to give us an awesome experience.

It’s difficult to know where to even begin. This first cruise was a traumatizing experience, to say the least. Thousands of passengers were left wondering exactly what kind of people are leading the company. We were informed that our day in port at CoCo Cay would be delayed by 24 hours due to weather conditions. Many passengers we spoke with understood this; and we were looking forward to leaving the ship on day 3 to enjoy the island. On the morning of day 3, we were abruptly told that this port visit was now canceled because our ship made a return to Miami the night before due to a medical emergency. Passengers understand that urgent events occur. But the lack of communication from the ship and the company until the last minute is inexcusable. While the crew must have shown concern for the passenger(s) involved in the crisis, the silence and lack of respect for the thousands of other paying customers was deafening. A company as large as Royal Caribbean should have a much better understanding of how important communication is with regards to customer service and public relations. Each passenger was charged taxes and port fees for a port we never visited during this cruise. While thousands of passengers had their vacations impacted, there was no consolation offered, or even any gesture of good will from Royal Caribbean. On embarkation day, our group was sent back downstairs to the IT desk and through security again because the staff member entered the wrong photo under the wrong name on his device. Our family was celebrating a birthday and called to inform RCI of this several weeks ago. On the night the event was to be celebrated, our dinner reservations had been somehow canceled. We were able to re-book a table, but not one of the waitstaff brought the birthday greetings or dessert. On the night before we were to depart, we found a charge of $100 on our account for pool towels. Each time we checked out towels, we checked each and every towel back into the attendant's station. I felt so badly for planning this first cruise and getting everyone’s hopes and excitement raised, only to be let down by the lack of concern, detail, or empathy from this corporation. After all these years of hearing great things about this company, we were honestly very disappointed.

We couldn't go to Cococay , instead just had a sea day.