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Hotel

Crowne Plaza Knoxville

401 W Summit Hill Dr, Knoxville, TN, 37902

4.8AAA Reviews

CHECK HOTEL RATES AND AVAILABILITY

Amenities

Wireless Internet AccessSwimming PoolPet FriendlyFitness CenterHandicap AccessibleBusiness Center
  • Type

    Hotel

  • Location

    401 W Summit Hill Dr 37902

  • Pool

    heated indoor

  • Parking

    on-site (fee) and valet

  • Dining & Entertainment

    restaurant, full bar

  • Room Amenities

    refrigerators, microwaves, coffeemakers, wireless Internet, safes

  • Sports & Recreation

    exercise room

  • Guest Services

    valet laundry, room service

  • Terms

    pet friendly (call for restrictions/fees.)

AAA Diamond Program

Comprehensive amenities, style and comfort level.

ROOM3.2
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH2.8
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS3.3
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

In a great downtown location, the hotel offers exquisite public areas. All rooms feature modern décor. Most bathrooms have stand-alone showers. A spacious exercise room has state-of-the-art equipment. Smoke free premises. 195 units, some two bedrooms. 12 stories, interior corridors. Accessibility (Call).

AAA Verified Reviews (5)

4.8Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 10/22/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

This is a lovely hotel close to downtown. Restaurants and shopping are in walking distance. I enjoyed my stay and would highly recommend this property to travelers.

1
AAA Response
11/14/2023

Hello, as a member service organization your feedback is valuable. Thank you for taking the time to leave your review.

Reviewed by Trusted Customer on 7/11/2023
Room Average
Staff Good
Public Spaces Good
Cleanliness Good
Location Good
1
AAA Response
7/11/2023

Thank you for your 5-star review!

Reviewed by Becky Jackson on 5/17/2023
Room Good
Staff Excellent
Public Spaces Excellent
Cleanliness Good
Location Excellent
Reviewed by Trusted Customer on 4/27/2023
Room Excellent
Staff Excellent
Public Spaces Good
Cleanliness Excellent
Location Excellent

Staff was friendly and professional, room was clean and fully functional, and parking was easy although construction around the outside made it rather tricky to find the entrance. Highly recommended.

1
AAA Response
4/27/2023

Hello, We are glad to hear you had a pleasant stay! As a valued member, your feedback is important to us and we appreciate your sharing your review. Kind Regards, AAA Travel

Reviewed by Lynda Myracle on 2/11/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent
1
AAA Response
2/16/2023

Hello Lynda, thank you very much for taking the time to leave this great review. We love to hear that you had a 5-star stay at Crowne Plaza Hotel Knoxville Downtown University an IHG Hotel. Your feedback will provide other travelers confidence with choosing this hotel. Jennifer – Auto Club Group

Pagination
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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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