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HOTEL

Yavapai Lodge

11 Yavapai Lodge Rd, Grand Canyon Village, AZ, 86023

4.0AAA Reviews

CHECK HOTEL RATES AND AVAILABILITY

AAA Verified Reviews (11)

4.0Reviews are provided by verified customers
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Reviewed by Batya Ordin on 5/30/2024
Room Excellent
Staff Excellent
Public Spaces Good
Cleanliness Excellent
Location Excellent
Reviewed by Bruce Powell on 10/20/2023
Room Average
Staff Good
Public Spaces Good
Cleanliness Excellent
Location Good
1
AAA Response
10/23/2023

Hello, As a member service organization your feedback is valuable. We are happy to see you had a pleasant stay. We appreciate you taking the time to share insights with us. Regards, David at AAA Travel

Reviewed by Loretta Dreznes on 10/19/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

Helpful employees. Comfortable rooms and beds. Convenient to all view points and to the shuttle buses stops. Great outdoor patio and bar to rehash your day.

1
AAA Response
11/10/2023

Hello, as a member service organization your feedback is valuable. Thank you for taking the time to leave your review.

Reviewed by Trusted Customer on 10/4/2023
Room Poor
Public Spaces Excellent
Cleanliness Poor
Location Excellent

We requested and were told at Registration that we had first floor (3) rooms for our family, as some were elderly… our rooms were on the second floor (w/ no elevators) Two of our three rooms were not adequately cleaned…. One had hair/urine under toilet seat, another had not been vacuumed, nor the bathroom swept. Shower handle in one room would not turn on, we had to shower in our daughter’s bathroom. Young man at front desk said as RUDE upon our check out. We asked about getting our $91 per room refund (charged on our VISA upon check-in), and this man said, “Have you ever stayed in a hotel before?” (Implying our question was as stupid.) We encountered an extremely rude Shuttle driver (looked like Santa in his long white beard and prominent waistline)… As our family was about to board his bus, I began to ask if he had room for— when the driver suddenly slammed the door closed saying, “Here’s your answer!” (Before I finished my question. Everyone on board and waiting outside the bus was aghast at his rudeness. One evening, as the sunset concluded and temperatures began to drop quickly, we were LEFT stranded by a shuttle bus who said they were too full and would return. The returning shuttle was a nearly 20 minute wait in extreme temperatures for tourists, a few dressed in tee shirts and shorts. When the Shuttle only makes three returning stops, there should be ample buses/seating at sunset, knowing this is a top tourist attraction for guests. In contrast to the unpleasant staff we encountered, the female Registration staff was very kind and courteous. The food at the Tavern, the Deli, and the restaurant was all delicious and politely served. The Market at the Deli was an incredible grocery store, and the gift shop/coffee shop were Great! And, of course, the views from the Grand Canyon overlooks, were stellar. However, for the Cost that is charged to stay in our National Parks, clean rooms, courteous staff and adequate transportation should be expected. Hopefully, these comments will help remedy some of those issues.

Reviewed by Trusted Customer on 10/1/2023
Room Average
Staff Average
Public Spaces Average
Cleanliness Average
Location Good
1
AAA Response
10/7/2023

Hello, As a member service organization, your feedback is valuable. We appreciate you taking the time to rate your stay. Regards, Chuck

Reviewed by Robert Coolidge on 5/10/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

Great place. right on the shuttle line, and beside the General Store was handy. Would definitely recomend.

1
AAA Response
5/26/2023

Hello Robert, As a member service organization, your feedback is valuable. We are happy to see you had a 5-star review. We appreciate you taking the time to share insights regarding the location. Best, Chuck

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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