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HOTEL

Sheraton Puerto Rico Hotel And Casino

200 CONVENTION BOULEVARD, San Juan, PR, 00907

4.0AAA Reviews

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AAA Verified Reviews (2)

4.0Reviews are provided by verified customers
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Reviewed by Richard Ferro on 3/27/2024
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

Excellent location & the hotel was very nice and modern & clean

1
Richard Ferro
4/1/2024

Reviewed by Trusted Customer on 2/21/2023
Room Average
Staff Average
Cleanliness Excellent
Location Excellent

The Hotel’s water flow in the bathroom sink tickled out. It had a twisted design so we felt it was on purpose to conserve water. There were bare bones bath toiletries, two towels and face clothes. The four pillows on the bed were VERY soft. Even putting two together didn’t work. Both my husband and I thought they were terrible. There was NO complimentary breakfast for $388.50, nothing not even a piece of bread or coffee. The coffee pot in the room was like a toy, There was only two creams, two sugars and two complimentary waters. The best part was the hotel was close to the ship. However, we had to pay another cab fee ( there was NO complimentary hotel shuttle to the cruise ship).. And there was no complimentary shuttle from the airport, seemingly how high-end the hotel represents itself to be. We wouldn’t choose this hotel again!

1
AAA Response
2/22/2023

Hello, As a member service organization your feedback is valuable to us. We appreciate you taking the time to share your comments with us. Kind Regards, AAA Travel

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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