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Hotel

Sheraton Phoenix Downtown

340 N 3rd St, Phoenix, AZ, 85004

3.5AAA Reviews
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Amenities

Wireless Internet AccessSwimming PoolPet FriendlyFitness CenterHandicap AccessibleBusiness Center
  • Type

    Hotel

  • Location

    340 N 3rd St 85004. Station: Van Buren/Central-1st Ave

  • AAA Benefit

    Members save 5% or more and earn Marriott Bonvoy™ points when booking AAA/CAA rates!

  • Eco Certification

    The Arizona Green Lodging Program certifies lodging establishments that are committed to protecting the environment

  • Pool

    heated outdoor

  • Parking

    on-site (fee) and valet

  • Dining & Entertainment

    3 restaurants, full bar

  • Room Amenities

    refrigerators, coffeemakers, pay movies, safes. Fee: high-speed Internet, wireless Internet

  • Sports & Recreation

    exercise room

  • Guest Services

    valet laundry, room service

  • Terms

    check-in 4 pm, pet friendly (call for restrictions/fees.)

AAA Diamond Program

Upscale style and amenities enhanced with the right touch of service.

ROOM4.1
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH3.7
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS4.2
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

Upscale and spacious public areas, refined service and well-appointed guest rooms make this downtown property a good choice for either business or leisure travel. Smoke free premises. 1003 units. 31 stories, interior corridors. Accessibility (Call).

AAA Verified Reviews (2)

3.5Reviews are provided by verified customers
POWERED BY
Reviewed by Darla Toben on 10/5/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Good
Location Excellent

When arrived, the bathroom toilet was very dirty. I called staff who immediately came to the room to clean it.

1
AAA Response
10/5/2023

Hello, as a member service organization your feedback is valuable to us. We appreciate you taking the time to share your comments with us. Kind Regards, AAA Travel

Reviewed by Trusted Customer on 1/19/2023
Room Good
Staff Poor
Public Spaces Good
Cleanliness Poor
Location Excellent

Hotel staff was excellent - but one person: Mike, a bartender at the hotel's restaurant was beyond despicable! (Steak came out completely wrong temperature, he became visibly irate and confrontational - in spite of acknowledging the temperature issue.) Room cleanliness was mostly good - except for several full-hand handprints on the room's windows, as well as unwiped other surfaces on the bathroom, table, and one of the nightstands. Most of the USB charging ports did not work.

1
AAA Response
1/19/2023

Hello. Thank you very much for taking the time to leave a review about your recent stay at Sheraton Phoenix Downtown. We’re disappointed to hear about your negative experience. Your feedback will help other travelers as they make informed booking decisions.

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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