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Hotel

Holiday Inn Express & Suites Salem Civic Center

991 Russell Dr, Salem, VA, 24153

4.3AAA Reviews

HOTEL RATES STARTING FROM

$144

Taxes and fees will be calculated at checkout

Amenities

Wireless Internet AccessSwimming PoolPet FriendlyFitness CenterHandicap AccessibleBusiness Center
  • Type

    Hotel

  • Location

    991 Russell Dr 24153

  • Pool

    outdoor

  • Room Amenities

    refrigerators, microwaves, coffeemakers, wireless Internet, safes

  • Sports & Recreation

    hot tub, exercise room

  • Guest Services

    coin laundry

  • Terms

    pet friendly (call for restrictions/fees.)

AAA Diamond Program

Comprehensive amenities, style and comfort level.

ROOM3.3
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH2.9
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS3
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

Rooms feature streamlined furnishings including a good-size desk, clothing armoire and easy chair. Rooms classified as suites offer a bit of extra floor space and a pull-out sofa. Complimentary hot breakfast is served daily in the lobby. Smoke free premises. 75 units. 3 stories, interior corridors. Accessibility (Call).

AAA Verified Reviews (4)

4.3Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 3/21/2024
Room Good
Staff Good
Public Spaces Good
Cleanliness Good
Location Good

Nice room……..clean………comfortable……….right off the highway…………close to downtown activities………….lounge and restaurant

Reviewed by Trusted Customer on 9/18/2023
Room Poor
Staff Good
Public Spaces Good
Cleanliness Good
Location Good

The hotel appeared to be clean, and the breakfast was good, but the rooms had an overpowering oder of disinfectant. The manager was kind and tried to accommodate me, but after I left my lungs became inflamed.

1
AAA Response
9/19/2023

Hello, as a member service organization your feedback is very valuable to us. We are disappointed to hear that your stay was unsatisfactory and will forward this information to the hotel. We appreciate you taking the time to share your comments with us. Kind Regards, AAA Travel

Reviewed by Trusted Customer on 4/4/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Good
Reviewed by Trusted Customer on 12/12/2022
Room Good
Staff Good
Public Spaces Average
Cleanliness Good
Location Average

GOOD CUSTOMER SERVICE, BREAKFAST WAS EXCEPTIONAL.

Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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