Del Lago Resort & Casino
1133 SR 414, Waterloo, NY, 13165
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Amenities
Type
Casino Hotel
Location
1133 SR 414 13165
Dining & Entertainment
4 restaurants, also, Portico by Fabio Viviani, see separate listing, full bar
Room Amenities
refrigerators, coffeemakers, wireless Internet, safes
Sports & Recreation
game room, exercise room, spa
Guest Services
valet laundry, room service
Terms
check-in 4 pm
AAA Diamond Program
Upscale style and amenities enhanced with the right touch of service.
Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort
Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities
Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation
AAA Diamond Inspector Notes
Guests to this popular resort and casino can order room service with personal iPads in their rooms along with guest requests. The rooms are nicely appointed and include a large TV with streaming. This hotel is set in the beautiful Fingerlakes region and an easy drive from area attractions. If you need even more relaxation, the on site, full-service spa has a place just for you. Smoke free premises. 205 units. 2-6 stories, interior corridors. Bath: shower only. Accessibility (Call).
AAA Verified Reviews (6)
It was nice, clean, & well maintained
Everything and everyone were excellent!!!!
Hello, thank you very much for taking the time to leave this great review. We love to hear that you had a 5-star stay. Your feedback will provide other travelers confidence with choosing this hotel.
Everything was perfect. The only issue was that we were unable to utilize the room safe; it was locked and no staff was there to fix it. We waited in our room for someone to come but it never happened.
Happy to hear you had a 5-star stay! Your insight will help other members as they make hotel reservations with AAA.
Cleaning staff at food court, in public bathrooms and on the casino floor were very visible and worked very hard to maintain cleaniness. During our visit (Sunday to Tuesday) the number of restaurants in the complex opened were very limited along with limited hours for the food court (which had 3 vendors, 4 including hotdog stand). Not many eating options outside of the hotel within a 10 mile radius. Staff/bell hops were not around to assist with luggage. At check in $75 incidental charge per night. Credit at the end of the stay. Recommend checking out personally at the end of the stay to hand in door keys and review bill.
Hello, Your feedback is valuable to us and we thank you for your review. Kind Regards, AAA Travel
Very clean and well kept Hotel. Very nice casino as well. No smoking on the premises makes for a very fresh smelling atmosphere. The food was very good as well. Staff were courteous and very friendly and knowledgeable.
Hello Michael, As a member service organization, your feedback is valuable. We are happy to see you had a 5-star review. We appreciate you taking the time to share insights regarding the cleanliness, food, and courteous staff. Best, Chuck
Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.
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