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HOTEL

Big Bear Lakefront Lodge

40360 Lakeview Dr, Big Bear Lake, CA, 92315

3.0AAA Reviews

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AAA Verified Reviews (1)

3.0Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 1/24/2023
Room Average
Staff Poor
Public Spaces Average
Cleanliness Good
Location Excellent

My family and I always enjoy going to Big Bear. We arrived at the hotel in the afternoon. The woman in the office was on the phone. I quietly said, "I'm here to check in". She told the person on the phone she had guests to check in. Then she told me, while still on the phone, "It will be a moment until I can help you". My family and I sat outside the office on a bench in the cold (snow on the ground) for over 15 minutes. The woman was still on the phone. I had enough and requested to be checked in. She finally hung up. She then told me she was on the phone with the owner. Awful Customer Service. There was only a thin coverlet on each bed. I had to request blankets. I was told, "if we got any stains on the towels or linens, we would be charged a cleaning fee". The room had quite a few things that needed to be repaired. Won't stay here again for the price I paid and the way we were treated.

Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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