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Hotel

Best Western West Towne Suites

650 Grand Canyon Dr, Madison, WI, 53719

3.8AAA Reviews

HOTEL RATES STARTING FROM

$189

Taxes and fees will be calculated at checkout

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Amenities

Wireless Internet AccessPet FriendlyFitness CenterBusiness Center
  • Type

    Hotel

  • Location

    650 Grand Canyon Dr 53719

  • Room Amenities

    refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet

  • Sports & Recreation

    exercise room

  • Guest Services

    valet and coin laundry, area transportation-Within 5 mi

  • Terms

    pet friendly (call for restrictions/fees.)

AAA Diamond Program

Comprehensive amenities, style and comfort level.

ROOM3.3
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH2.9
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS2.9
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

This hotel features an expansive lobby and spacious guest rooms with large workstations and 40-inch flat-panel TVs. Some two-room suites and rooms with jetted tubs are available. The property also offers an excellent cook-to-order breakfast daily. Options include French toast, pancakes, eggs, bacon and sausage Smoke free premises. 101 units, some two bedrooms and efficiencies. 2 stories, interior corridors.

AAA Verified Reviews (9)

3.8Reviews are provided by verified customers
POWERED BY
Reviewed by Jamal Summerville on 12/26/2023
Room Average
Staff Good
Public Spaces Good
Cleanliness Poor
Location Good

The room was fine, except for the bathroom was dirty. The tub looked like it hadn't been cleaned in weeks. I found shaven facial hair in the sink and on the wall of the shower.

1
AAA Response
12/29/2023

Hello, feedback like yours is valued by other travelers. We appreciate you taking the time to share insights with us.

Reviewed by Trusted Customer on 11/7/2023
Room Excellent
Staff Excellent
Public Spaces Good
Cleanliness Excellent
Location Average

Staff were friendly and very helpful. The whole facility was clean and the morning breakfast was tasty and filling.

Reviewed by Trusted Customer on 8/4/2023
Room Good
Staff Excellent
Public Spaces Excellent
Cleanliness Good
Location Excellent
1
AAA Response
8/10/2023

Thank you for your 5-star review!

Reviewed by Dale Lesperance on 7/8/2023
Room Good
Staff Good
Public Spaces Good
Cleanliness Good
Location Good
1
AAA Response
7/10/2023

Thank you for your 4-star review!

Reviewed by Trusted Customer on 6/30/2023
Room Good
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Good

The room we stayed in had a musty smell but it did go away after running the bathroom fan for several hours.

1
AAA Response
7/7/2023

Hello, feedback like yours is valued by other travelers. We appreciate you taking the time to share insights with us.

Reviewed by Trusted Customer on 6/21/2023
Room Average
Staff Average
Public Spaces Average
Cleanliness Average
Location Good

When searching for hotels, it somehow gave us the impression that there was a pool at this location, which is not the case. Travel companions also had same impression, so that it was not just me missing something. We did not have time to use it any how, so not a deal breaker. However, the biggest issue was that we did not get any housekeeping service to change out towels in the room between nights and the sofa sleeper bed was not made for us (in spite of the reservation stating that we needed 3 beds). Also the sofa sleeper was broken in the corner of the bed causing the 2 inch thick mattress to sag below the frame. Not exactly a comfortable bed for a 6 foot tall person, even if just a teen. So, there is room here to improve. But all in all, it provided us a place to stay. Glad we were able to get a bit of a discount on the price.

1
AAA Response
6/22/2023

Hello, As a member service organization your feedback is incredibly valuable. We are sorry to hear that your experience was not what you had hoped and we will forward this information to the hotel. In the future, we'd love the opportunity to have one of our expert Travel Advisors assist you with finding the right hotel for you. We appreciate you taking the time to share your insights with us.

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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