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2.5AAA Reviews

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$50

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AAA Verified Reviews (2)

2.5Reviews are provided by verified customers
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Reviewed by Trusted Customer on 7/11/2023
Room Bad
Staff Poor
Public Spaces Average
Cleanliness Poor
Location Average

Man at front desk during check in was extremely rude to customer before me as well as me - told him my name, he said as he was on the computer “no” so I thought he was talking to me and I told him that I had made the reservation recently and he curtly said “I have your reservation up maam.” Then we were given a room that I did not pay for (king bed when I paid for two doubles). When I went back the employees were outside smoking. I was told I was given what they had and I couldn’t get anything else but AAA sold me this room. The other employee was more accommodating and found us the right room but one toilet did not flush properly and the carpet was wet the entire time. No linens for the pull out sofa were provided and no help from the front desk. Breakfast in the morning, supposed to be included but had no water, juice, or barely any food available - just cereal, grits and bread/bagels, and no napkins, towels or utensils for the bathroom or breakfast.

1
AAA Response
7/12/2023

Hello, as a member service organization your feedback is valuable. We’re sorry that your experience did not match your expectations. Thank you for taking the time to share your experience, this will assist other travelers in making their booking decisions.

Reviewed by Charles Dell'uomo on 11/5/2022

The price was right and i was only spending one night.

1
AAA Response
11/7/2022

Hello, As a member service organization your feedback is valuable to us. We are happy to hear you had a pleasant stay. We appreciate you taking the time to share your comments with us. Kind Regards, AAA Travel

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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